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All staff of Bentong Municipal Council, with full determination and commitment, pledge to devote all our energy and efforts to manage and administer the organisation efficiently and effectively. Towards this, we pledge to:

All matters pertaining to the applications for business, advertisement and permanent traders licence will be processed and decisions given within 2 months.
Ensure that assessment tax bills are sent to taxpayers within 30 days before the payment deadline.
Issue planning permissions within 30 days from the date applications are received from OSC subject to compliance to the requirements of the Council and Technical Departments.
All matters pertaining to the applications for certificate of fitness for occupation are approved within 14 days from the date of submitting completed Form E.
All matters pertaining to the application for approvals for building extensions and renovations are approved within 14 days from the date applications that are complete and complied to terms and requirements are received.
Settle payment process within 2 weeks after receiving claims with the condition that payment document is complete.
All complete complaints will be responded to within 3 days.
Serve customers warmly and courteously as well as ensure that the telephone is answered within 3 rings.